Big Data, A.I | Morocco
ToumAI is amplifying voices and delivering Seamless experiences.
What they do:
ToumAI envisions a Holistic Customer Experience (CX), where customer interactions are fully understood and optimized across languages, channels, and cultures. Their AI-powered voice-of-customer solutions capture and analyze multilingual, multichannel feedback, enabling businesses to deliver seamless experiences.
Through a robust API and advanced analytics, ToumAI helps organizations amplify customer voices, overcome language barriers, and transform global insights into actionable strategies for a truly connected customer experience.
Why we Invested:
The global customer experience management market is projected to reach $27.12 billion by 2028, with a CAGR of 18.1% from 2021 to 2028. In Africa, the market is largely untapped, with only 6% of customer analytics tools covering emerging countries' languages.
ToumAI's immediate opportunity is estimated at $33M by 2028 in Telco, Banking, Retail & Call Centers in Africa/MENA markets. The company is well-positioned to capture a significant share of this market due to its specialized focus on African languages and emerging market needs.
The Founders:
Imade Benelallam, is the CTO of ToumAI. He has a PhD in symbolic AI and over 20 years of experience teaching and consulting in AI applied to industry problems. He built the first model for Moroccan dialect (Darija).
Odin D is the CEO of ToumAI. He has a background in Languages applied to Business & Marketing, He previously worked for Axa as PMO focusing on Customer Experience powered by digital. He then worked for the Frenchtech ecosystem at Cap Digital helping scale ups in their market expansion strategies and collaborating with Corporate through Open Innovation Programs.
Youcef Rahmani is the COO of ToumAI. He has a background in Languages applied to civilizations & philosophy before moving towards law and finance. He previously worked at global law firm Clifford Chance and strategic consulting at boutique Parisian firm Altermind.
Active in:
Morocco, Senegal and Malta
