eBanqo

AI | Nigeria

eBanqo Enabling AI-powered customer-business interactions across multiple messaging platforms

What they do?

eBanqo helps businesses to automate customer support.

eBanqo provides live chats and offers their services on web chat and messaging apps that customers already use. This helps by reducing your support team’s workload and enabling customers to enjoy business services from multiple platforms. There core belief is to make communication convenient, easy, and reliable between business and their customers.

Why we invested:

eBanqo offers a SaaS platform to businesses, and thus operates in the B2B market, primarily targeting SMBs with a large customer-facing request or query load across Africa. The platform allows customers to chat with a customer representative from a company within the social media apps that the client may already use i.e., Messenger, WhatsApp, Twitter and many more.

The company also offers a 24/7/365 chatbot which will be tailored to suit the needs of the client as well as service automations. Their platform allows for seamless connection to multiple user channels, and from that channel, clients can get answers to FAQs, report issues and receive real time notifications.

The Founder

Charles Ifedi is the founder and CEO of eBanqo, a multi-channel customer engagement and conversational AI platform that helps businesses to automate customer support, provide live chat, and offer their services via chat on web, mobile, and social media apps; reducing a support team’s workload and enabling customers to enjoy business services from multiple platforms.

Prior to eBanqo, Charles was the pioneer CEO of Verve International, Africa’s premier payment card brand, and was also a co-founder of Interswitch (Africa's first fintech unicorn). Before Interswitch, Charles worked with Accenture and PwC, as well as American Express.

Charles is a First Class (summa cum laude) Computer Science graduate from the University of Ilorin.  He also has an MBA from Cranfield University where he was awarded the Odgers Leadership Prize.  He holds a Doctorate in Business Administration from Georgia State University.

Active in:

Nigeria

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